Your staff spend too much time on phones, paperwork, and billing. Our AI handles the repetitive work so your team can focus on what matters — delivering exceptional care to elderly Australians.
Purpose-built for aged care. Not generic software adapted from another industry — designed from day one for the unique needs of Australian care providers.
Never miss an intake call again. Our AI receptionist handles enquiries, books appointments, and manages after-hours calls with the warmth and patience elderly callers need.
Learn moreAutomated daily phone calls to your clients at their preferred time. Checks on wellbeing, medication, and flags concerns to your care team instantly — no client falls through the cracks.
Learn moreSlash claim rejections and speed up My Aged Care billing. Automates CHSP and HCP claim preparation, validates data before submission, and reconciles payments automatically.
Learn moreReal results from aged care providers using our AI solutions across Australia.
Reduction in administrative workload
Phone coverage with zero extra staff
NDIS & HCP compliant
Welfare call completion rate
We handle the heavy lifting. Most providers are live within a week.
We learn about your organisation, call volumes, client base, and billing challenges. No obligation, no sales pressure.
We configure the AI to match your call flows, escalation protocols, and billing rules. Your team reviews and approves everything.
A two-week pilot with a subset of clients or calls. Your staff get hands-on training with the dashboard and escalation process.
Full rollout with ongoing support. We monitor performance weekly and fine-tune continuously to improve outcomes.
Providers across Australia are using AI to deliver better care with less admin burden.
"We were losing intake enquiries after hours — families would call at 7pm and get voicemail. Since switching on AI phone answering, we capture every call. Our new client registrations are up 30% in three months."
"The daily wellness calls give our families real peace of mind. One of our clients had a fall and the system flagged it within minutes because she didn't answer her morning call. That early alert made all the difference."
"Our MAC claim rejection rate dropped from 12% to under 2%. The billing automation catches data errors before submission that we'd never have spotted manually. It's paid for itself many times over."
Common questions from aged care providers considering AI solutions.
Yes. All our solutions are built to meet the Australian Aged Care Quality Standards, including privacy requirements under the Privacy Act 1988 and My Aged Care reporting standards. Our systems are NDIS and HCP compliant, and all data is stored securely within Australia.
Most providers are live within 5-7 business days. We handle the full setup including call flow configuration, staff training, and integration with your existing phone system. No hardware changes or IT projects required.
Our voice AI uses natural Australian speech patterns specifically designed for elderly callers — slower pace, clearer enunciation, and patient repetition when needed. Many callers find the experience natural and comfortable. We always comply with transparency requirements when directly asked.
Every call has a human escalation path. If the AI detects distress, confusion, or a request outside its capabilities, it immediately transfers to your on-call staff or emergency services as configured. You set the escalation rules — we enforce them.
Our KindlyCall service places a friendly automated call to each client at their preferred time each day. It asks about their wellbeing, whether they've taken medication, and if they have any concerns. If a client doesn't answer after configured retry attempts, or reports an issue, your care team is alerted immediately via SMS and email.
We integrate with most major Australian aged care platforms including Procura, Carelink+, AlayaCare, and others. If you use a system we haven't connected to yet, our team will build a custom integration as part of your onboarding — at no extra cost.
Pricing depends on your call volumes and which solutions you choose. AI phone answering starts from $299/month, wellness check-ins from $2.50 per client per month, and billing automation from $499/month. We offer a free pilot period so you can see real results before committing. Get a personalised quote.
Every aged care provider is different. Tell us about your challenges and we'll show you exactly how AI can help — with a free, no-obligation demonstration using your real scenarios.
Fill in your details and we'll arrange a personalised demonstration for your organisation.