We're not a generic AI company that happened to discover aged care. We started here — building solutions from the ground up for the unique challenges Australian care providers face every day.
AI4AgedCare was born from a simple observation: Australia's aged care sector is under enormous pressure. Workforce shortages, rising regulatory requirements, complex billing systems, and growing demand from an ageing population — providers are being asked to do more with less, every single year.
At the same time, we saw AI technology reaching a point where it could genuinely help — not by replacing the human touch that makes great care possible, but by handling the repetitive, time-consuming administrative work that keeps carers away from the people they look after.
We built our first solution — AI phone answering for a home care provider in regional Victoria — after hearing that they were losing 40% of after-hours intake calls to voicemail. Families looking for help for their parents were hanging up and calling the next provider on the list. Within a month of going live, that provider captured every call and saw new client registrations rise by 30%.
That experience shaped everything we've built since. Every solution we create starts with a real problem that a real aged care provider is facing. We don't build features because they're technically impressive — we build them because they make a measurable difference to care delivery and provider sustainability.
Four principles guide every decision we make, every feature we build, and every provider we work with.
Technology should amplify the human connection, never replace it. Our AI handles admin so your team can spend more time with the people who need them most.
Australian-owned, Australian-hosted, and built for Australian regulations. We understand the Aged Care Quality Standards, MAC billing, NDIS, and the Privacy Act — because we have to.
Your data stays in Australia. We're upfront about what our AI can and can't do. No lock-in contracts, no hidden fees, and a free pilot so you can see real results before committing.
We track real outcomes — calls answered, claim rejections prevented, hours saved, clients checked on. If our solutions aren't delivering measurable value, something is wrong and we fix it.
Our team brings together two worlds that rarely overlap: deep aged care sector knowledge and advanced AI engineering. This combination is what makes our solutions work in the real world, not just in a demo.
We understand the regulatory landscape that Australian aged care providers navigate daily. From the Aged Care Quality and Safety Commission standards to the intricacies of CHSP and HCP billing through the My Aged Care portal, our solutions are built with compliance as a foundation, not an afterthought.
We've worked with home care providers, residential facilities, CHSP-funded organisations, and NDIS service providers across Victoria, New South Wales, and Queensland. This breadth of experience means we've seen the patterns — what works, what breaks, and where the biggest opportunities for improvement lie.
Our AI phone systems are powered by YesAI, Australia's leading AI phone answering platform. Our wellness check-in calls are delivered through KindlyCall, purpose-built for daily elderly welfare checks. Both platforms use state-of-the-art voice AI that sounds natural, responds intelligently, and handles the nuances of conversations with elderly Australians — slower speech, hearing difficulties, and the need for patient, clear communication.
We connect our solutions to the systems you already use. Whether it's Procura, Carelink+, AlayaCare, or a custom-built care management system, our integration team builds reliable connections that keep your data flowing without manual re-entry or CSV uploads.
In aged care, trust isn't optional. Here's how we earn it.
All data is processed and stored on Australian servers. We never transfer provider or client data overseas. Full compliance with the Privacy Act 1988 and Australian Privacy Principles.
Our solutions are built to support your compliance with the Aged Care Quality Standards. Comprehensive audit trails, documentation, and reporting for accreditation and reviews.
Enterprise-grade encryption in transit and at rest. Regular security audits. Role-based access controls. We treat your client data with the same care you give your clients.
We're based in Melbourne, Victoria, and we serve aged care providers across every state and territory. When you call us, you speak to someone in Australia who understands your challenges — because we're solving the same ones.
AI4AgedCare is built on proven platforms trusted by Australian businesses.
Australia's leading AI phone answering platform. Powers our intake call handling, appointment scheduling, and after-hours coverage for aged care providers.
Visit yesai.auPurpose-built daily wellness check-in calls for elderly Australians. Automated welfare calls with instant escalation to care teams and emergency services.
Visit kindlycall.au