Not generic business software. Every feature, every voice prompt, every workflow has been built specifically for the unique demands of Australian aged care providers.
Your phone is the front door of your organisation. Families calling about aged care services are often stressed, emotional, and need reassurance. Our AI receptionist handles every call with the warmth, patience, and professionalism your organisation is known for — 24 hours a day, 7 days a week.
Powered by YesAI, Australia's leading AI phone answering platform.
A family member, referrer, or client calls your main number. Calls can be forwarded to the AI after-hours only, or all the time — you choose.
The AI greets the caller by your organisation's name, identifies their need, and handles the conversation with patience and clarity.
Appointments are booked, messages are recorded, or the call is escalated to your on-call team — all based on your configured rules.
Within seconds of the call ending, your team receives a detailed summary via email with caller details, reason for call, and any actions taken.
For elderly Australians living independently, a daily phone call can be the difference between early intervention and a crisis. Our KindlyCall service contacts each client at their preferred time every day with a friendly, conversational welfare check.
Powered by KindlyCall — dedicated daily check-in calls for elderly Australians.
Every missed call and every concern triggers a clear, documented escalation protocol.
KindlyCall rings the client at their scheduled time. A warm greeting and 3-5 simple wellbeing questions.
If all is well, the call logs a positive check-in. If the client raises a concern, it's flagged immediately.
If no answer, the system retries at configured intervals (e.g., 30 minutes later, then 1 hour). Each attempt is logged.
After final retry, your care coordinator receives an urgent SMS and email. Emergency escalation activates if configured.
MAC billing is complex, time-consuming, and unforgiving. A single data error can delay payment by weeks. Our billing automation validates every claim before submission, catches errors your team would miss, and reconciles payments automatically.
Built specifically for CHSP, HCP, and residential aged care billing workflows used across Australia.
Australian aged care providers lose significant revenue to billing inefficiencies every year.
Average MAC claim rejection rate (manual process)
Rejection rate with our automation
Average weekly time saved on billing admin
Annual revenue recovered from underclaiming
Choose one, two, or all three — each solution works independently or together as an integrated suite.
| Feature | AI Phone Answering | Wellness Check-ins | Billing Automation |
|---|---|---|---|
| Starting price | $299/mo | $2.50/client/mo | $499/mo |
| Setup time | 5-7 days | 3-5 days | 7-10 days |
| 24/7 coverage | ✓ | ✓ | — |
| Human escalation | ✓ | ✓ | — |
| Free pilot period | ✓ 2 weeks | ✓ 2 weeks | ✓ 2 weeks |
| No lock-in contract | ✓ | ✓ | ✓ |